Payments & Cancellations


To confirm a reservation at Neal’s, we require a deposit equivalent to 33% of your stay.

Cancellation Policy:

Once your reservation has been processed, you will be responsible for paying the total balance for your stay. If you decide to leave early or cancel a night, you are still responsible to pay for the total number of night(s) you reserved. If you cancel your reservation up to 30 days prior to your check-in date, you will receive your deposit back minus 20%. If you cancel within the 30 days from your check-in date, you will lose your entire deposit. If you cancel within 7 days of your arrival date, the full balance of your stay will be charged to the credit card on file. There will be no refunds due to weather conditions.

Date or Property Changes:

Reducing your stay length will incur a fee of 20% per day cancelled (following the standard cancellation rules).  Moving to an alternate unit that is less expensive is generally allowed but will result in a penalty fee.

Additional Charges:

Neal’s Lodges reserves the right to charge the credit card on file, without notice, for any additional services needed to return the property to the state it was in upon your arrival. For example: excess garbage, broken or missing items, extreme filth, smoking etc.

Final Payment:

In order to make the check-in process fast and easy for you, your final payment is due 7 days prior to your arrival date. We will send an email 10 days prior to check-in as a reminder.  If you need to use a different credit card, please let us know at that time, otherwise, your card will be automatically be charged for the final payment.

If at any time between when you reserve and when your final payment is due, you, or someone in our group, would like to make a payment you are welcome to call or email and we’ll be happy to take care of that for you.

One Night Rentals:

We will allow 1-night rentals during our low season (depending on the property and date desired).  If permitted, the price will be the peak season rate for that particular property.  These reservations need to be made by calling our office at 830-232-6118.

Privacy Policy:

We respect and are committed to protecting your privacy.  We may collect personally identifiable information when you visit our site.  We also automatically receive and record information on our server logs from your browser including your IP address, cookie information and the page(s) you visited.  We will not sell your personally identifiable information to anyone.

Security Policy:

Your payment and personal information is always safe.  Our Secure Sockets Layer (SSL) software is the industry standard and among the best software available today for secure commerce transactions.  It encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read over the internet.